Northern Valley Indian Health is a private, nonprofit tribal organization that has been providing Medical, Behavioral Health, and Dental services since 1971.
All Patients Welcome
Thank you for being a patient of Northern Valley Indian Health. Our goal is to provide our patients with quality compassionate care. Your feedback is valuable as it provides us with information that enables us to meet the needs of our patients.
A Message from the CEO
The ongoing COVID-19 pandemic and recent wildfires, along with distance learning and reopening policies, have put a great strain on many people. Members of our communities and staff have been impacted both directly and indirectly. Northern Valley Indian Health is committed to continuing to provide excellent patient care to our communities despite these challenges.
Flu season is upon us and flu shots are being offered at NVIH clinics. It is suspected that this flu season might be harder than previous flu seasons, due to COVID-19. If there are no medical contraindications, I urge everyone to obtain their flu shot as soon as possible. It is important to be protected from influenza and the complications it might cause with COVID-19.
Beginning soon, our Dental Team will be using Powered Air-Purifying Respirators (PAPRs) as an enhanced safety measure. These respirators are simply an important part of promoting health and safety in our clinics during the COVID-19 pandemic. This innovative addition improves the quality and compassionate care that we strive for in serving our patients. Your support and understanding is highly appreciated. If you have any questions, please contact us today.
CEO, Northern Valley Indian Health
NVIH Transportation Services
Transportation will be available to Native Americans as well as non-Native American spouses and minors who are household members. The individual must be a registered user of NVIH clinical services and live within the NVIH service delivery area to qualify for transportation service. Exceptions will be allowed for NVIH Tribal Consortium members living outside of the NVIH Service Delivery Area within the counties of Butte, Colusa, and Tehama.
All transports are to be scheduled through the patient transportation services scheduling staff. Transport request should be made at least one business day in advance, unless an urgent appointment is necessary. Patient transportation services are available only during regular business hours. It is the patient’s responsibility to notify the scheduler of the need for transportation at the time the appointment is made, and to cancel the request by 12:00 p.m. the business day prior to the scheduled transport if transportation is not needed.
Transportation requests can be scheduled through your Northern Valley Indian Health primary care clinic. Due to the pandemic, transportation services may not be available at all times.
Wear a mask, get a flu shot, and wash your hands!
Frequently Asked Questions
- Is NVIH providing in-person medical appointments?
NVIH is currently providing in-person medical in addition to telehealth visits.
- Is NVIH providing non-emergency dental services?
NVIH has resumed providing dental services for established patients.
- Is NVIH accepting new patients?
NVIH is always accepting new Native American patients. All other new patient appointments are subject to provider availability. Please call the clinic and staff will assist you in scheduling an appointment if available.
- Can I schedule a video visit with my provider?
Video visits are available for medical and behavioral health appointments. Please call the clinic to set up an appointment.
- What do I do if I have symptoms related to COVID-19?
If you are experiencing COVID-19 related symptoms, please call ahead. Staff will advise you on how to proceed.
- What COVID-19 related safety measures are you implementing?
- Increased cleaning and disinfecting protocols, including thoroughly sanitizing rooms after each patient visit
- Mandatory health screenings for all patients and staff before entering clinics
- Requiring masks or face coverings in patient care areas for all patients and staff. If you do not have a mask or face covering, one will be provided to you.
- Practicing safe social distancing throughout each clinic
- Utilizing the appropriate PPE such as masks, gloves, gowns, etc. for all staff
- Is NVIH offering drive-thru COVID-19 testing?
At this time, NVIH is offering testing if needed to existing patients in the parking lot or designated room depending on the site.
- Will I be required to wear a facemask when entering a NVIH health clinic?
Masks or face coverings are required in all NVIH patient care clinics. IF you do not have a mask or face covering, one will be provided to you.
- How can I schedule an in-person appointment with a medical or dental provider?
Patients can call the clinic to schedule an appointment.
New measures to address COVID-19
Northern Valley Indian Health (NVIH) has enacted several new measures to limit the spread of the novel coronavirus (COVID-19) while continuing to provide patients with quality compassionate care. The measures are based on recommendations from the Center for Disease Control (CDC), the Governor of California, and the California Dental Association. The COVID-19 situation is being continuously monitored by NVIH leadership and measures are subject to change.
All medical service clinics are open. However, non-vital medical appointments are being rescheduled or conducted via telemedicine (video conferencing) when possible. All patients are evaluated and screened for COVID-19 symptoms and/or exposure prior to entering the buildings. Patients with COVID-19 symptoms and/or exposure will be escorted through alternate building entrances to limit exposure to staff and other patients.
Additional measures enacted include:
- Behavioral Health Providers remain available in our clinics and appointments are being conducted via telephone or telemedicine
- All Outreach and Community Health groups and events have been cancelled
Staff not involved with direct patient care have been asked to voluntarily stay home at this time to maintain social distancing. While NVIH serves patients in Butte, Yolo, Tehama, Glenn, and Colusa counties, there have only been confirmed cases of COVID-19 in Butte and Yolo counties. There have been no confirmed cases of NVIH patients or staff.
"The new measures enacted are both preventative and proactive," said Inder Wadhwa, Chief Executive Officer of Northern Valley Indian Health. "We are committed to helping prevent the spread of COVID-19, while continuing to provide quality compassionate care."
CTTP: Non-recurrent short term benefits
Per the California Tribal TANF Partnership (CTTP) Tribal Liason:
Effective immediately, CTTP will be providing Non-Recurrent Short Term Benefits for Crisis Services due to COVID-19 outbreak. This assistance is available to current CTTP Participants and Community Members who have at least one eligible Native American/Alaska child residing in the home in the CTTP services areas.
Please see the CTTP Crisis Announcement and 300% Federal Poverty Guidelines for more information.
Coronavirus update from our Medical Director
Each day new information and updates are happening in regards to our communities and the Coronavirus illness, also referred to as COVID-19.
In an effort to give you timely information, NVIH is providing you with the below links to help you stay up-to-date on the latest information and recommendations from the Center for Disease Control (CDC) and the California Department of Public Health (CDPH).
If you are currently experiencing symptoms of fever, cough, or shortness of breath you might need to be evaluated for possible coronavirus infection. Please call ahead to receive direction before going to a medical provider.
Remember, every person has a role to play to lessen the spread of this virus and to help prevent exposure to others. Much of protecting yourself and your family comes down to simple measures:
- Wear a clean face mask or covering.
- Washing hands with soap and water.
- Clean and disinfect frequently touched surfaces daily. If surfaces are dirty, clean them using detergent or soap and water prior to disinfection.
- Avoiding touching eyes, nose or mouth with unwashed hands.
- Cover your cough or sneeze with a tissue or your inner elbow.
- Avoiding close contact with people who are sick.
- Staying away from work, school or other people if you become sick with respiratory symptoms like fever and cough.
- Following guidance from public health officials.
Please consult with your health care provider about additional steps you may be able to take to protect yourself—remember to call ahead first.
Community Health/Outreach & Behavioral Health Group Activities Suspension
NVIH is also suspending any group activities due to the current COVID-19 situation. This will include any Community Health/Outreach events as well as any Behavioral Health Program groups. This will be monitored and will be reactivated once the recommendations allow for NVIH to restart such activities.